Terms of Service

Terms of Service (TOS)

Terms of Service for Paperbridge

Last Updated: February 2026

1. Preamble and Scope

1.1 Provider

These Terms of Service ("TOS") govern the use of services provided by:

Felix Ruby
PaperBridge
Scheffelstraße 1
78048 Villingen-Schwenningen
Germany
VAT ID: DE336384698
Email: support@paperbridge.app

(hereinafter "Paperbridge", "we", "us")

1.2 Service Scope

Paperbridge is a cloud-based SaaS platform for automating document processes. The service includes:

Upload and management of document templates (PDF, DOCX, XLSX, PPTX)
Automatic detection and filling of form fields
Data integration via API, Excel, CRM, and ERP systems
Generation of PDF documents
Web form creation for data collection
Storage and archiving of documents
Digital signature functions (depending on plan)

1.3 Contract Formation

These TOS apply to all users of Paperbridge. The contract is formed upon registration, subscription purchase, or first use of the service.

1.4 Legal Capacity

Use of Paperbridge requires that the user is of legal age and has legal capacity. Minors require consent from a legal guardian.

2. Registration and User Account

2.1 Account Creation

Using Paperbridge requires creating a user account. During registration, truthful and complete information must be provided.

2.2 Account Security

The user is obligated to:

Keep access credentials confidential
Immediately notify Paperbridge of unauthorized access
Use a secure password and change it regularly
Not share access credentials with third parties

2.3 Multiple Users (Professional and Enterprise)

Professional and Enterprise plans allow multiple users to be created. The account holder is responsible for all activities on their account and must ensure that all users comply with these TOS.

2.4 Account Deletion

Users can delete their account at any time through account settings or by emailing support@paperbridge.app.

3. Subscriptions and Pricing

3.1 Plans

Paperbridge offers the following subscription models:

Starter - €19.00 / month

100 documents per month
5 templates
Web forms
API with burst limits

Professional - €49.00 / month

1,000 documents per month
Unlimited templates
Priority processing queue
Audit logs and role-based access
Stripe-managed billing portal

Enterprise - Custom

Unlimited documents and templates
Dedicated rendering cluster
SAML/SSO + SCIM provisioning
24/7 support and rollout partner

3.2 Discounts

Annual payment grants a 20% discount:

Starter: €182.40 / year (instead of €228)
Professional: €470.40 / year (instead of €588)

3.3 Free Trial Period

New users receive a 14-day free trial without providing payment information. After expiration, the trial ends automatically unless a paid subscription is purchased.

3.4 Payment Terms

Payments are processed via Stripe
Billing occurs in advance (monthly or annually)
Accepted payment methods: Credit card, SEPA direct debit
In case of payment default, Paperbridge reserves the right to suspend access until payment is received

3.5 Price Changes

Paperbridge reserves the right to change prices with 30 days' notice. Existing subscriptions will only be affected by the new price upon next renewal.

3.6 Refunds

Fees already paid are generally not refunded, except:

When terminated by Paperbridge without cause
In case of non-compliance with SLA guarantees (see separate SLA document)
Statutory withdrawal rights remain unaffected

4. Usage Rules and Prohibited Activities

4.1 Permitted Use

Paperbridge may only be used for lawful purposes, particularly:

Business document creation (quotes, invoices, contracts, reports)
Internal company documentation
Private document management

4.2 Prohibited Activities

The following uses are prohibited:

a) Illegal Content:

Creating, storing, or distributing illegal, offensive, defamatory, pornographic, or violence-glorifying content
Violating copyrights, trademarks, or other third-party rights
Violations of data protection laws

b) Technical Abuse:

Hacking, reverse engineering, or unauthorized access
Introducing viruses, malware, or harmful software
DDoS attacks or other forms of system overload
Circumventing security mechanisms or access controls

c) Spam and Mass Usage:

Sending unsolicited mass emails (spam)
Automated mass queries (scraping) without permission
Creating fake accounts or bot activities

d) Commercial Resale:

Reselling or subletting the service without permission
Using to create competing products

4.3 Sanctions for Violations

In case of violations of these usage rules, Paperbridge reserves the right to:

Issue warnings
Delete or block content
Temporarily or permanently suspend accounts
Take legal action
Claim damages

5. Content and Data Processing

5.1 Ownership Rights

Users retain all rights to their uploaded templates, data, and generated documents. Paperbridge does not acquire ownership rights to user content.

5.2 License for Service Provision

Users grant Paperbridge a non-exclusive, revocable license to process, store, and display their content exclusively for the purpose of providing the service.

5.3 Responsibility for Content

Users are solely responsible for:

The legality of uploaded content
Compliance with data protection regulations regarding personal data
Ensuring that no third-party rights are violated

5.4 Data Protection

The processing of personal data is carried out in accordance with the separate Privacy Policy and GDPR. All data is stored on ISO 27001 certified servers in Germany.

5.5 Data Deletion

After contract termination, user data is handled as follows:

30-day download period for users
Complete deletion from production systems thereafter
Backup deletion after maximum 90 days

6. Availability and Support

6.1 System Availability

Paperbridge aims for 99.9% availability (see separate SLA document). Maintenance work is performed outside business hours when possible.

6.2 Support Services

Different support levels depending on plan:

Starter: Email support, 24-hour response time
Professional: Priority email support, 24-hour response time
Enterprise: 24/7 support with personal contact person

6.3 No Guarantee

Paperbridge does not guarantee uninterrupted service availability or suitability for specific purposes.

7. Warranty and Liability

7.1 Warranty

Paperbridge warrants that the service substantially conforms to the service description. The software is provided "as is."

7.2 Limitation of Liability

Paperbridge's liability is limited as follows:

a) Unlimited Liability for:

Intent and gross negligence
Injury to life, body, or health
Product liability under Product Liability Law

b) Limited Liability for:

Slightly negligent breach of material contractual obligations: Limited to typically foreseeable damages
Maximum amount: Sum of fees paid in the last 12 months

c) Excluded Liability:

Indirect and consequential damages
Lost profits
Data loss (if user failed to back up data)

7.3 Indemnification

Users indemnify Paperbridge against all third-party claims arising from violation of rights through content uploaded by the user.

8. Termination and Contract Term

8.1 Term

The contract term depends on the selected subscription:

Monthly: 1 month with automatic renewal
Annual: 12 months with automatic renewal

8.2 Ordinary Termination

Either party may terminate the contract at any time at the end of the billing period. Termination is made:

Through the Stripe billing portal (Professional)
By email to support@paperbridge.app

8.3 Extraordinary Termination

The right to extraordinary termination for cause remains unaffected. Cause exists particularly in case of:

Serious or repeated violations of these TOS
Payment default exceeding 30 days
Service abuse

8.4 Effects of Termination

After termination:

Access to the service expires immediately
Data can be downloaded for 30 days
No pro-rata refund

9. Changes to TOS

9.1 Right to Modify

Paperbridge reserves the right to modify these TOS. Changes will be communicated to users at least 30 days before taking effect via email.

9.2 Consent

If the user does not object within 30 days after notification, the changes are deemed approved. In case of objection, Paperbridge may terminate the contractual relationship with ordinary notice.

10. Intellectual Property

10.1 Trademark Rights

"Paperbridge", the Paperbridge logo, and all other trademarks are the property of Felix Ruby. Use requires prior written permission.

10.2 Copyrights

All rights to the software, design, documentation, and all other Paperbridge content remain with Felix Ruby.

11. Miscellaneous

11.1 Applicable Law

The laws of the Federal Republic of Germany shall apply exclusively, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

11.2 Place of Jurisdiction

The exclusive place of jurisdiction is Villingen-Schwenningen, provided the user is a merchant, legal entity under public law, or special fund under public law.

11.3 Severability Clause

Should individual provisions of these TOS be invalid, the validity of the remaining provisions shall remain unaffected.

11.4 Assignment Prohibition

Users may not assign their rights and obligations under this contract without prior written consent.

11.5 Force Majeure

Paperbridge is not liable for performance delays or failures due to force majeure (natural disasters, war, terrorism, power outages, cyber attacks, etc.).

11.6 Entire Agreement

These TOS, together with the EULA, SLA, and Privacy Policy, constitute the complete agreement between the parties.

12. Contact and Complaints

12.1 Contact Information

For questions or complaints, please contact:

Felix Ruby
PaperBridge
Scheffelstraße 1
78048 Villingen-Schwenningen
Germany
Email: support@paperbridge.app

12.2 Dispute Resolution

We strive to resolve disputes amicably. The European Commission provides an Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr

We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

By using Paperbridge, you agree to these Terms of Service.

Version: February 2026